Question 1

Where is your jewelry crafted?

Accepted Answer

Our jewelry is designed in Milan and handcrafted by skilled artisans in Bali. Each piece reflects our commitment to quality, beauty, and ethical production.

Question 2

Are the pearls in your jewelry authentic?

Accepted Answer

Yes, we use only authentic, cultivated freshwater pearls. Each pearl is unique in shape and tone, making every piece one-of-a-kind.

Question 3

How long will it take to receive my order?

Accepted Answer

Orders are usually prepared within 2–3 business days. Delivery time depends on the shipping method and destination.

Question 4

How can I keep my jewelry looking its best?

Accepted Answer

To keep your jewelry looking its best, remove it before exercising, showering, or swimming. Avoid contact with perfumes, lotions, or hair products, as chlorine and salt water can cause permanent damage. Store your silver pieces in a dark, cool, and dry place, ideally in their original packaging. Always put your jewelry on last and take it off first when dressing to avoid damage from chemicals. Remove gold-plated items before bed to prevent tarnishing from body oils.

Question 5

What is the lifespan of gold-plated jewelry with regular wear?

Accepted Answer

Our 18K gold-plated jewelry, featuring a 2-micron anti-tarnish coating, typically lasts 2-3 years with regular wear (a few times a week). Daily wear may reduce this to 1-2 years. Proper care can extend its lifespan.

Question 6

How should I clean my gold-plated jewelry?

Accepted Answer

To clean your gold-plated jewelry, regularly wipe it with a soft cloth. For tarnished pieces, gently rub with mild soap and water, then dry with a microfiber cloth. Use a cotton swab or soft-bristled toothbrush for crevices. If unsure, consult a professional cleaner.

LIEVES JEWELS

Get In Touch

We love to hear from our customers. You can reach us at any time.
Contact us by email, or instant chat message on our website.
One-to-one appointments are available in our show-room in Utrecht, the Netherlands.

Customer Service

Email
lievesjewellery@lieves.com
info@lieves.com
Monday-Friday 9:00am - 7:00pm EST

For questions regarding our products and services you can also contact us by filling out the form below.

Come Say Hi

Utrecht

Lieves Jewels

Haverstraat 23,
Utrecht, NA3511
The Netherlands

Opening Hours:
Monday to Friday
10:00am - 5:00pm